Terms of service

Last updated: 15 October 2026

Who we are

Momovel is a travel app run from Singapore. In these terms "we" and "us" mean Momovel, and "you" means the person using it. You can reach us at [email protected].

These terms cover Momovel on the web (momovel.app and my.momovel.app) and in the Momovel apps for Android and iPhone. By creating an account or using Momovel you agree to them. If you do not agree, please do not use Momovel.

Your account

• You must be at least 18 years old to create an account and buy a plan.
• Give a real email address you can read. We use it for sign-in, receipts and important notices about your account.
• Keep your password to yourself. You are responsible for what is done with your account. If you think someone else has used it, change your password and tell us.
• An account is for one person.

Free trial

A new account gets 7 days of every feature free. No card is needed, and nothing is charged when the trial ends. To keep using Momovel after it, choose a plan on the Plan page.

Plans and payment

• Momovel is sold as Essentials, with optional add-ons, each paid monthly or yearly. What each includes and its price are shown on the Plan page before you pay.
• Prices are in US dollars. The price shown before you pay is the price charged. Your bank may add its own fee for a payment in a foreign currency.
• Card payments are handled by our payment provider, Stripe. We never see or store your full card number.
• Plans renew automatically at the end of each month or year, and the card on file is charged, until you cancel.
• Adding or changing an add-on or plan during a paid period is charged, or credited, in proportion to the time left in that period.
• If we change a price, the new price never applies to a period you have already paid for. We will tell you by email before it applies to your next renewal, so you can cancel first if you want to.
• Plans are bought on our website. If we ever sell a plan through Apple's App Store or Google Play, that store's own payment and refund rules apply to that purchase.

Cancelling

You can cancel at any time under Settings → Plan, or from the card and invoices page linked there. You keep what you paid for until the end of the current period, and you are not charged again.

Refunds

Payments are non-refundable, except as set out in our refund policy.

Using Momovel

Please do not:

• use Momovel for anything unlawful, or to harass, track or harm anyone;
• copy, resell or scrape Momovel or its data, or use automated tools to pull information from it;
• try to break, overload or get around Momovel's security or limits, or reverse-engineer it;
• share your account, or sell access to it.

We may suspend or close an account that breaks these rules. Where we can, we will tell you why first.

Travel information and AI

• Momovel brings together maps, timetables, notices, government travel advice and other information from many public sources. Some of it is written or translated by AI models. All of it can be incomplete, out of date or wrong.
• Your private details stay private, even when AI helps. Before any AI model sees what you type, Momovel's privacy shield automatically takes out card numbers, passport and ID numbers, bank details, passwords and security codes, and your photos are sent without the hidden details of where and when they were taken. It catches these details the way people usually write them, so please still avoid typing them unless you need to.
• Before you rely on it, check anything important with the official source: entry rules, visas, health requirements, safety warnings, opening hours, timetables and prices.
• Momovel is not an emergency service. In an emergency, call the local emergency number.
• Watch the road and your surroundings. Do not use the app in a way that puts you or others at risk.
• Bookings, tickets and tours you buy on another company's site are between you and that company, under its terms.

Family

If you use Family to share locations, only add the phones of people who have agreed to it, or of children you are responsible for. You must follow the law where you and they are.

Your content

What you add to Momovel (trips, notes, photos, messages) stays yours. You let us store and process it only so Momovel can work for you, as our privacy notice explains.

Changes to Momovel and to these terms

We improve Momovel all the time, so features may change. If we remove a feature from a plan you have paid for, we will tell you, and you can cancel. If we change these terms in a way that matters, we will tell you before the change applies. Continuing to use Momovel after that means you accept the new terms.

Ending your account

You can delete your account at any time. See how to delete your account.

Our responsibility

We work hard to keep Momovel accurate and running, but it is provided as it is, without promises that it will always be available or free of errors. As far as the law allows, we are not responsible for indirect losses, such as a missed flight, a lost booking or lost profit. Our total responsibility to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits responsibility that the law does not allow to be limited, or takes away rights you have as a consumer.

Law

These terms are governed by the laws of Singapore, and disputes go to the courts of Singapore. If you live elsewhere, you also keep any consumer protections that the law of your country gives you and that cannot be set aside by agreement.

Contact

Questions about these terms: [email protected].

Services from other companies

Video clips in the app are provided by YouTube. By watching them you agree to be bound by the YouTube Terms of Service.

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